CUSTOMER CARE

We strive to get orders out as soon as they come in. However, during peak seasons like Holidays and probate weeks it can take longer. If you order merchandise that is out of stock we will wait until we have all of the merchandise before we ship to save you on shipping costs. We will notify you if that is the case.

We ship via USPS or UPS. The transit time depends on the shipping method you choose and where the parcel is being shipped.

In stock items are shipped immediately. If the item is out of stock please take that into consideration, as we will ship it as soon as it returns to our stock. We make every effort to keep sufficient stock levels. When you need it fast please consider faster shipping alternatives such as UPS NEXT DAY AIR, or UPS 2ND DAY AIR. Remember these alternatives do cost more to ship. 

Orders received after 11am will be processed on the next business day. For rush orders please give us a reliable phone number to contact you at in case we have questions regarding your order.
We ship all Rush orders via UPS. Please keep in mind that UPS does not deliver on Saturdays. 

Example: If you please an order on Friday @ 10am for Overnight Air, your order will be processed & shipped on Friday (depending on availability of items), but you will not receive it until Monday!!

An order can be cancelled if it has not been sent to the shipping department but there will be a 15% restocking. 

Custom orders cannot be cancelled once production has begun. The customer will be responsible for any costs incurred by Greekstuff.com up to the point of cancellation.

Shipping fees start at $7.50 and increases as the price of the order increases. Once your order is complete we will ship the best way- lowest cost unless you have a preference. 

0-$30.00 - $7.50
$30.01-$50.00 - $9.50
$50.01-$75.00 - $11.50
$75.01-$100.00 - $13.50
$100.01-150.00 - $15.50

Shipping charges can also be affected by the weight of items. Heavier items such as paddles will incur additional freight charges as charged by UPS. You will be notified before being billed.  Any order that is returned to us and needs to be reshipped due to improper address on your part or failure to claim will result in the recharging of the shipping costs to get the package back to you.  If a refund is requested, you will be refunded less the original shipping and handling charge. 

Please send an email with your question and information about your order, as well as a contact email and phone number that we can reach you at to info@greekstuff.com. One of our representatives will contact you.